Pia joined the Prison Service in 1999 as a Higher Psychologist at HMP & YOI Holloway. After joining HMP Wandsworth as a Senior Psychologist, she took up the post of Head of Safer Prisons, followed by Head of Reducing Re-offending at HMP Wormwood Scrubs.
She then took up her first Deputy Governor role at HMP Send, and subsequently Downview and Liverpool. In 2013 Pia was appointed to her first Governing role at HMP & YOI Thorn Cross, going on to govern at both Risley and Liverpool.
In 2020 she became Acting Deputy Director Probation Reform Programme, then the Workforce Programme, before becoming Director of Women in November 2021. Pia’s vision for the Women’s Directorate was to enable safe, compassionate and individualised care for women. In April 2023 Pia became the CEO of the Prison Reform Trust.